Learn how to get your Mac desktop or Mac notebook fixed and how much it will cost.
How do I get service for my Mac?
At mac® we understand that not all drivers are the same Behind the wheel, there are thousands of stories, lots of dreams and, above all, a lifestyle. For this reason, when we manufacture a battery, we know that our goal is not only to ensure the ignition of your car every morning; the truth is, we want to keep you going and help you achieve. I bought a refurbished MacBook Pro early 2011 with i7 16gb and ssd, with a new battery, so the battery charges but it can take 12 hrs or more to charge, magsafe is orange. On discharge it lasts 15 minutes from 100-70 then drops from 70 to 7 in a second, it will then last 5 minutes before shutting down.
To get service for your Mac, you can make a reservation at an Apple Store or an Apple Authorized Service Provider. Make sure you know your Apple ID and password before your appointment. Or, if you have a Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.
How much will it cost?
There's no charge if the issue is covered under warranty, AppleCare+, or consumer law. If your issue isn't covered, the price depends on the type of repair. Ask your service representative for an estimate.
Battery service
If you're experiencing an issue with your battery, your Mac notebook might not require a repair. These tips show you how to maximize your battery performance. If you can't turn on your Mac or if the screen turns black, follow these steps to resolve the issue.
Your Mac notebook battery service might be covered by warranty, consumer law, or AppleCare+. These prices are for out-of-warranty service. We might need to test your product to determine the final service fee.
MacBook Pro | Out of Warranty |
---|---|
16-inch MacBook Pro | $ 199 |
15-inch MacBook Pro with Retina display | $ 199 |
13-inch MacBook Pro with Retina display | $ 199 |
15-inch MacBook Pro | $ 129 |
13-inch MacBook Pro | $ 129 |
17-inch MacBook Pro (Vintage) | $ 179 |
MacBook Air | Out of Warranty |
---|---|
13-inch MacBook Air | $ 129 |
11-inch MacBook Air | $ 129 |
Pricing and terms might vary at other service providers. All prices are in U.S. dollars ($) and are subject to tax. Shipping (if required) is an additional $ 19.95.
Accessories
Apple-branded accessories are covered under the Apple One Year Limited Warranty. Our warranty doesn't cover batteries that wear down from normal use. If your accessory's battery is depleted and your warranty has expired, you can replace the accessory’s battery for a fee.
Product | Accessory battery service |
---|---|
Magic Keyboard | $ 29 |
Magic Keyboard with Numeric Keypad | $ 29 |
Magic Mouse 2 | $ 29 |
Magic Trackpad 2 | $ 29 |
Pricing and terms might vary at other service providers. All prices are in U.S. dollars ($) and are subject to tax. If shipping is required, we'll add an additional $ 6.95 shipping fee.
Is your Mac covered by AppleCare+?
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.
If you don't have AppleCare+, you'll pay the out-of-warranty fee for that type of repair.
Model | Screen or external enclosure only (with AppleCare+) | Other damage (with AppleCare+) |
---|---|---|
All Mac models | $ 99 | $ 299 |
These fees apply in the United States. All prices are in U.S. dollars ($) and are subject to tax. AppleCare+ does not cover excessive physical damage, including catastrophic damage due to liquid contact or submersion, or damage caused by the presence of hazardous materials. Devices modified by unauthorized service providers are not eligible for AppleCare+ accidental damage coverage unless all original parts are returned to Apple.
Not sure if you're covered? Check if you have AppleCare+ coverage by entering your Mac's serial number.
Get ready for service
Before you return your Mac to us, be sure to enable FileVault and back up your data. You may need the backup if your Mac needs to be reformatted during the repair process. Apple isn't responsible for lost data.
Apple Limited Warranty and proof of purchase
The Apple Limited Warranty covers your Mac and the accessories that come with it against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there's an error in our records. If our warranty, your AppleCare plan, or consumer law don't cover your repair, you'll pay out-of-warranty fees.
Consumer law
Your country or region might have consumer-protection laws for some repair issues.
Our guarantee after service
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.
Depending on your Macbook model (Macbook, Macbook Air, Macbook Pro, etc) and its battery health, your Mac battery will last several hours; and the average life of a battery can vary a lot. Is your battery not lasting as long as it did when you first got the computer? This is likely because the battery’s capacity decreases over time. Your battery is not meant to last forever. It’s important that you periodically check its health.
There are other scenarios that you may want to know Mac’s battery health. For example, if you want to buy a used or refurbished Mac, this should be the first thing you should check. Checking the battery life, not only provides information on battery health, but it will also give you an idea about how much a computer is used.
How to check battery life on Mac
See also: Your MacBook Is Plugged In But Not Charging? Fix
macOS includes a hidden “Battery Report” feature. This battery report includes a lot of useful information:
- Battery cycle count: This refers to charge cycles. This is the number of times your battery has been drained fully and recharged.
- Condition: This shows the health of your battery. This may say any of these: Normal (this means your battery is functioning as expected, this is what you want to see), Replace Soon (battery works but you may want to replace soon and its performance is not perfect), Replace Now (battery works, but its performance is poor), Service Now (battery is not working). You can also see this by holding the Option key and then click the battery icon in the menu bar.
- Full Charge Capacity (mAh=milliampere-hours)
- Charge Remaining (mAh)
Here is how you can reveal this report.
You need to open the System Information app. There are multiple ways to do this. Choose any of the followings:
- Press and hold the Option key, and click the Apple menu and System Information, or
- Click Apple menu > About This Mac > and click the Overview tab and then click the System Information button, or
- Use Spotlight and search System Information, and lastly
- On your Mac, go to Applications / Utilities / System Information
This will open a white window. This provides a summary of information about your Mac and its hardware and software.
To learn more about your battery, click Power (left menu – under Hardware). And you can see an overview of information about your battery under the ‘Battery Information’ section.
You can also save a copy of your system report by choosing File > Save.
How long does your Macbook battery last?
Most of Apple’s newer notebooks can go through 1,000 charge cycles before you need a battery replacement. To put in perspective, for example, if you use 1 cycle a day (every day, including weekends), your battery will last about 3 years. But most people do not do this. As you can see in the image above, my cycle count is 342 and I am using this computer since 2013.
Older Macbooks (mostly before 2010) offer less maximum cycle charge count, usually around 300-500.
Beyond this number, it is not expected for your battery to function anymore. If you reach this number, you should replace your battery.
Also, it is important to note that Apple offers a One Year Limited Warranty for faulty batteries.
There are some steps that you can take to maximize your battery life.
- Shut down your computer if you are not going to use it for a long time
- Optimize your battery life by going to Energy Saver in System Preferences, so that you use less battery life and this means less cycle.
- Optimize your keyboard and screen brightness by going to System Preferences > Keyboard or Displays.
New Battery For Macbook
See also: Does Night Shift Have Any Effect On Battery Life?
New Battery For Mac Laptop
If you need to replace a battery, you can do that yourself because most of them offer removable batteries, or you can reserve a Genius Bar appointment.
See also: Apple Watch Battery Life Problems, How To Fix